Return & Refund Policy

At PA Lucky Scoop, we want you to love your purchase. If you are not completely satisfied, we're here to help.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.

• The item must be returned in its original packaging.

• Proof of purchase or order confirmation is required.

Mystery Scoops

As our Lucky Scoops are surprise mystery products, we do not accept returns or exchanges simply because you did not like or expect the items received.

Returns for mystery scoops are accepted only if:

• The item arrives damaged.

• The wrong item was sent.

• The item is defective.

Non-Returnable Items

The following items cannot be returned for hygiene and safety reasons:

• False eyelashes

• Opened beauty products

• Personalised items

• Gift cards

• Items marked as final sale

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

• Your order number

• Photos of the item

• Photos of the packaging

We will review your request and arrange a replacement or refund where appropriate.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.

Original shipping charges are non-refundable unless the return is due to our error.

Return Shipping

Customers are responsible for return shipping costs unless:

• We sent the wrong item.

• The product arrived damaged.

• The product is faulty.

Contact Us

For any questions regarding returns or refunds, please contact us at:

Email: info@paluckyscoop.co.uk

We aim to respond within 24–48 business hours.